Complaints

Please follow the steps listed below if you wish to place a complaint:

1. Fill out the Return/complaint form
Fill out the return/complaint form and include it in the return parcel. The document must contain the following information: full name, e-mail address or mailing address, telephone number, product number and the reason for the complaint, date of purchase and date of finding the defect.

2. Returning a product
When submitting a complaint, please return the product along with all the accessories and a copy of the purchase invoice.

3. Shipping address
Please return the product to the following address:
Multicontrol Sp. z o.o.
ul. Osmańska 12/BUD. C1
02-823 Warsaw
Poland

Please note! For more information, please contact our Customer Service.

Product return policy

In accordance with applicable laws, all products can be returned within 14 days (applicable only to retail customers). In order to cancel the purchase agreement and return the purchased product, please fill in the required return form and send it back to us along with the returned products:

Multicontrol Sp. z o.o.
ul. Osmańska 12/BUD. C1

02-823 Warsaw
Poland

Please make sure to include all accessories that came with the item along with the receipt or invoice when returning a product.