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Please follow the steps listed below if you wish to place a complaint:
1. Fill out the Return/complaint form Fill out the return/complaint form and include it in the return parcel. The document must contain the following information: full name, e-mail address or mailing address, telephone number, product number and the reason for the complaint, date of purchase and date of finding the defect.
2. Returning a product When submitting a complaint, please return the product along with all the accessories and a copy of the purchase invoice.
3. Shipping address Please return the product to the following address: Multicontrol Sp. z o.o. ul. Osmańska 12/BUD. C1 02-823 Warsaw Poland
Please note! For more information, please contact our Customer Service.
Product return policy
In accordance with applicable laws, all products can be returned within 14 days (applicable only to retail customers). In order to cancel the purchase agreement and return the purchased product, please fill in the required return form and send it back to us along with the returned products:
Multicontrol Sp. z o.o. ul. Osmańska 12/BUD. C1
02-823 Warsaw Poland
Please make sure to include all accessories that came with the item along with the receipt or invoice when returning a product.
Cookies and related technologies allow the website to function properly and help us adjust the offer to your needs. You can choose to accept our use of all these files and go to the store, or adapt the use of files to your preferences by selecting "Customize Consents".
Here you can define your preferences regarding the use of cookies.
These files are necessary for our website to function so they can't be switched off.
These files allow you to use other functions of the website (other than those necessary for its functioning). Enabling these files will give you access to the full functionality of the website.
These files allow us to analyze our online store, which may contribute to its better functioning and adaptation to the needs of our Users.
The data used by the store software provider - Shoper S.A. - is used for analyses related to software development and to measure the effectiveness of advertising campaigns. This data is not linked with other information provided during registration and order placement. For more information, refer to Shoper cookies policy.
With these files, we can conduct marketing activities.